Building a Mobile Business Ecosystem for Major Telecommunications Provider in Switzerland

Project summary

Product Strategy and
Road Mapping
Market & User Research
UX/UI Design
Design System and Documentation
12 months,
Product Designer
Business Analyst
Project Manager
Client Partner

Model of cooperation
Dedicated Team
Zurich, Switzerland
Telecom & IT

Auratel is a major telecommunications provider in Switzerland that helps organizations source, store, and manage Telecom products with subscription plans, devices, and other related services.

We designed a Web Portal for businesses, partners, and clients that digitalizes, automates, and simplifies inventory management workflows. We have been working with partners as a team for over a year, during which time we built an existing business case into an ecosystem.

We have been building a new product with a design-driven approach to define requirements, build better-informed technology solutions, and increase the processes' maturity levels.

The collaborative team used an agile phase-based approach, worked in design sprints, and exercised flexibility.

We covered our design solutions with supporting documentation, which serves as a manual both for the
customer and the development team.

Initially, our team designed Web Portals for all User roles that serve as a single workspace and substituted multiple legacy systems. We then explored a new monetization strategy for acquiring service providers as partners. Ultimately, the ecosystem of digital products gave Auratel a significant competitive advantage in the Telecom market.

The designs are clear and very helpful for our dev. team. The documentation provided is very detailed and has covered the processes in full.

Leila Tatour

Technology & IT Director, Auratel AG

Contact us to talk about your project and discover how an Ecosystem can ensure
insights that benefit all stakeholders and customers.